B-Stock Supply Auctions FAQ

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Applying & Logging In
Payment & Shipping
Other Questions & Troubleshooting

How do I apply? Is it free to join?

Click here to create an account. Fill in the required fields including VAT ID; we will notify you within one business day if your account is approved. As a buyer, there is no cost to join the B-Stock Supply Europe marketplace.

Can I apply if I am located outside of the EU?

This marketpace is reserved for VAT registered businesses located in Europe. 

I am an exporter located in the United States. Can I apply?

This marketpace is reserved for VAT registered businesses located in Europe. 

Why hasn't my account been approved yet?

Please allow one full business day for your application to be approved. If you have not been approved, it is likely because you did not supply a valid VAT ID.

Can I apply to all B-Stock marketplaces at once?

Each marketplace has different requirements for applying, so you do need to apply on each site individually. However, if you apply on B-Stock Supply Europe and are approved, you do not need to upload your reseller's certificate on each site. For a list of all B-Stock powered marketplaces, please visit sourcing.bstock.com.

How do I bid?

Once you are logged in as an approved user, you may bid on any auction. Simply click on an auction, enter the maximum amount you wish to pay and click the blue "Bid Now" button. Please review your bid carefully in the pop-up confirmation window and click "Submit My Bid". You can monitor your bids and auctions you are watching in the bids section of your B-Stock Supply Europe account.

What condition is the merchandise in? Is it all new?

The condition of the merchandise being sold varies by auction, and can be anything from new in box to salvage condition. Please view the auction page for information on each listing, and visit our conditions page to see their definition.

Why do auctions extend at the end?

If a bid is placed in the last 7 minutes of an auction, the auction end time will extend for an additional 3 minutes. This is called "Popcorn Bidding" and gives all bidders an equal chance of winning an auction by extending the end time of the auction if a last minute bid is placed. Popcorn Bidding is used to simulate a live auction and prevents other bidders from "sniping" an auction at the last second.

How can I enter my maximum bid without it appearing to other bidders?

All bids placed on B-Stock Supply Europe act as "proxy" bids. You can bid the highest amount you are willing to pay and allow the system to manage the bidding automatically `for you. The Current Bid displayed on each auction is equivalent to the second highest bidder's bid, plus one bid increment ($25 on B-Stock Supply Europe). If the high bidder has placed a higher bid, it will not display. This allows bidders to know that if they place a proxy bid, they could still win the auction for any amount below or at their maximum bid.

Example: If you find an item that you are interested in that is currently at $1,000 without any bids and choose to bid $5,000, you will be winning the auction at $1,000. If another bidder places a bid for $1,100, you will be winning the auction at $1,125, one increment higher. The system will continue to automatically outbid other bidders on your half, but will never exceed your proxy bid of $5,000.

Can I buy merchandise without bidding on it?

All merchandise sold on B-Stock Supply Europe is in auction format only. If you only want to place one bid, you can always place a proxy bid.

Can I cancel my bid?

Please remember that every bid on B-Stock operated marketplaces is a binding contract. You are agreeing to buy the lot at the price you indicate should you ultimately be the high bidder. Bids may not be cancelled once submitted. If you accidentally enter a wrong bid amount (for example, you entered $1000 instead of $100) you can click on the Cancel link within the bid confirmation pop-up window to change your bid amount prior to submission. Changing your mind does not qualify as accidentally entering a wrong bid amount.

Your bids affect how other users bid within the auction and the auction's final selling price. We provide ample opportunity for you to check and double check your bid before submitting, so requests to cancel bids will most likely result in the suspension of your account.

A record of all bids is kept on file. If a current winning bid is disqualified in an auction for any reason, B-Stock will restore the next highest non-winning bid to winning status. This decision is made at the sole discretion of B-Stock Solutions.

Are the images on the site actual images of the merchandise?

Merchandise may be displayed in its current condition, or with a stock image. If it is unclear in any way, contact us prior to bidding.

Can I inspect the merchandise before bidding?

Unless otherwise stated, merchandise cannot be inspected prior to bidding. All available information is detailed on the auction page.

Why did I lose the auction if I bid the same amount as another bidder?

In order to win an auction, you need to bid a higher amount than the current high bidder. If both you and another buyer placed maximum bids of $1,000, but the other bidder placed their bid before yours, they will win the auction.

How do I know if I win?

At the close of the auction, the winning bidder is notified by email. This will also show up as an order on the "Orders" page under "My Dashboard".

What currency are the auctions transacted in?

Auctions are generally sold in the currency of the region they are posted. So if an auction is located in London it will be sold in GBP, if located in Germany it will be sold in Euro. You must pay for an auction in the currency it is sold. For example: if you win an auction posted in GBP, you must pay in GBP you may not pay the equivalent in Euro.

How do I pay? How long do I have to pay?

All auctions must be paid by wire transfer, within 2 business days of auction close. Wire instructions will be included in your "Bid Won" email and on your Orders page after winning each auction. If you are unfamiliar with sending a wire, you can do it easily from your bank. Many banks allow you to send wires via their website. Ask your bank for details. Wire transfer confirmation may take up to 24 hours. Be advised that we have separate accounts for GBP and Euro.

Please make sure your teller is typing out both the account numbers and the address to ensure B-Stock receives payment.

Please contact payments@bstock.com with any questions regarding payment.

Is VAT added to my order? How will I know how much to pay?

VAT we be calculated at an indicative rate, you will be responsible for including this in your wire payment. You will be notified by the seller before shipment if the VAT rate is to be adjusted down, at which point you will receive the difference as a credit towards a future purchase, or the amount can be sent back to your bank per your request.

Please contact payments@bstock.com with any questions regarding payment.

What forms of payment do you accept? Do you accept credit cards?

Wire payment is the only form of payment accepted, as it is both instant and secure. This is the standard practice in the sale of liquidation lots. We do not accept credit cards, personal checks or Western Union for payment under any circumstance.

Can I combine multiple payments together?

You may always combine multiple payments into one wire for auctions won within 2 days of each other, if you are complying with the payment policy. Please be sure to put all order numbers in the memo section of the wire.

What is a buyer's premium?

A buyer's premium is a standard auctioneering fee that helps cover the cost associated with sourcing products, marketing auctions, running the marketplace and managing services such as payment collection and listing processing. Our standard buyer's premium is 10% of the final bid price. Please keep in mind that this amount will be added to the final winning bid to arrive at the final amount due

What do I do after I have paid?

You should receive an email from B-Stock confirming your payment within 1 business day and the status of your order will be changed to "Paid" on your account. Pick up instructions and seller contact information are included in your "Order Paid" email, they can also be found in the order's "invoice" link found in your "My Orders" page. Shipping arrangements can be made as soon as you receive this email. Please confirm with the seller before scheduling pickup. 

If you do not hear from the seller within 2 business days, please contact us.

How does shipping work?

Unless otherwise stated, buyers may arrange shipping through the carrier of their choice. For auctions that are less than one pallet, you can easily look up an estimate online using the information provided on the auction page. Sellers may also offer their own shipping rates, but they are not required to do so.

How can I find out the full pick-up address?

Pick up instructions and seller contact information are included in your "Order Paid" email or in your "My Orders" page. Please confirm with the seller before scheduling pickup.

Can I pick up the merchandise myself? Can I just pay when I pick it up?

In most cases, it is acceptable to pick up the merchandise yourself, as long as you are properly equipped to do so. However, pickup details are not released until the order has been paid for by wire. Please confirm with the seller before scheduling pickup.

Do I pay you for shipping?

Unless there is a flat shipping rate listed on the auction page, you do not send B-Stock payment for shipping. All shipping matters are handled between the buyer, the buyer's shipping carrier and seller. The "Bid Won" email details all necessary costs. 

What do I do if I have a problem with my order?

Buyers have 1 business day to inspect the merchandise that they receive and notify B-Stock and the seller if there is any issue. If you wish to file a dispute, please click on the "problem" button next to your order in the "My Orders" page.

What is your return policy?

Auctions are not listed with any stated return policy, and most auctions are sold "as is". Do not expect to be able to return any merchandise that you receive.

How often are there new auctions?

New auctions are posted throughout the day. There is no set time for all auctions to start.

Where are you located? Who is the seller of the merchandise on the site?

The auctions on B-Stock Supply Europe are from both large and small retailers and manufacturers liquidating their excess inventory. Each auction title and auction description provides the location of the merchandise.

How can I contact you?

The easiest way to reach us is by using the Ask Us tab on any page. You can also email us. If you'd like to contact customer service by phone, please call (866) 993-4644. If there are no available agents during business hours, please feel free to leave us a message, and we will call you back as soon as possible.

How can I update my personal information / change my password?

As an approved member, if you are logged into B-Stock Supply Europe and select "Account Information" from the "My Account" drop down. You can update all contact information or change the password on your account. You can also click the green "I forgot" text on the login page if you cannot remember your password.

How do I report a technical problem?

Send us an email to report your issue. Please be as specific as possible and be sure to include any information that would help us determine the cause of your problem, including: which web browser you are using (Internet Explorer, Chrome, etc.), the web page you are on, steps to replicate the issue you are having, and other details and screenshots for our review.

I am approved and having trouble logging in. What can I do?

Sometimes your browser can cause login problems. Please try the following fixes:

  1. Clear your browser's cache, then close it and reopen it and try logging in again.
  2. Try logging in with a different browser. We recommend using the latest version of Firefox, Chrome, Safari, or IE9 or higher.

When I try to log in, I see the message "Invalid login or password." Why?

If you receive this notification, then you either have not yet applied on B-Stock Supply Europe, or you are entering an incorrect password. You can reset your password by clicking the "I forgot" link below your password entry and entering your email address. If you have not applied, then you can click the Create An Account button to begin your application.

When I try to log in, I see the message "Your application is still pending." What do I do?

If you receive this notification, then we have either not yet reviewed your application or your VAT ID was invalid. If it has been more than 1 business day since you applied please contact us to check on the status of your application.

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